1.3.1 Any Customer who wants to have access to the services and products offered by must create a betting account. By opening a betting account, the User must ensure that has reached the minimum legal age for participating in the game. In addition, with the opening of a account, the user confirms that has the legal capacity to enter into a contract. If any of the conditions set out in this provision are not respected, the user’s account will be terminated, subject to any necessary measures to be taken.
1.3.3 It is expressly forbidden for Customers to buy, sell or transfer accounts to other individuals.
1.3.4 When a new account is created, the Customer must be responsible for all personal information and contact information provided, including name and date of birth, residence, telephone number and email address. reserves the right to close the account when it is found that the information provided is to be considered false or incorrect. Furthermore reserves the right to refuse a registration or closing an account at its sole discretion however, contractual obligations already made will be honoured.
1.3.6 Each Customer can only create one betting account. reserves the right to close the account of any user who has created multiple betting accounts under his/her name or under different names. If has reasonable reasons to believe that multiple betting accounts (even under different names) have been created with the intention of defrauding the company, reserves the right to close the account (s).
1.3.7 After opening an account, the Customer must keep their username and password and the secret account number. All transactions in which your username and password and/or account number have been entered correctly, will be considered valid even if the Customer subsequently denies that such transactions were not authorized by him/her. Any account registration will be subject to KYC (Know Your Customer) processes. The Company will not be responsible for any complaints in the event that the Customer loses the username, password or account number. You acknowledge that it is your responsibility to ensure that all information supplied is accurate and up to date at all times.
1.3.8 The Customer can proceed independently from his betting account to self-exclusion by selecting the period from 7 days to 6 months.
The betting account will therefore be available again after the expiration of the self-exclusion period.
1.3.9 In accordance with the law, all personal data stored on our system will be deleted only on express request after ten (10) years.
1.3.11 The Customer is not authorized to transfer funds from his/her account to other users or receive money from other users in his/her account, or transfer, sell and/or acquire a user’s account.
1.3.12 If a Customer does not access his/her account for a period of 30 calendar months, the account will be considered "inactive". Inactive accounts will be closed. The balance on the Account shall be remitted to the Player, or if the Player cannot be satisfactorily located, to the Malta Gaming Authority. Provided that no claim shall lie against after it has remitted the balance in a User Account to the Malta Gaming Authority. If your account remains ‘inactive’ for a continuous period of 365 days then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed.
In the event that you want to reactivate previously suspended Services, you will have to wait 7 days from the date of the first request, one month if it is the second request for reactivation and 6 months for the third request.