1.8.1 If you wish to make any complaints or suggestions regarding the Company, the Website or the services offered, you will need to contact our Customer Support Service Live Chat or send an e-mail to Reporting will be taken care of by our own individual in charge who will provide an adequate response. Except for the hypothesis provided in art. 3 below, the response will be provided through an internal message or via e-mail by the Customer Service Support.
1.8.2 All complaints and suggestions must be forwarded to Customer Support Service by written e-mail. No complaints regarding the acceptance or non-acceptance of a bet, or more generally betting complaints will be taken into consideration, if they do not reach our Customer Support Service in the forms mentioned in the previous article, within and not more than 30 days after placing the bet on the event referred to the bet. All conversations are recorded and will be kept for a reasonable period. Your use of the chat facility should be for purposes relating strictly to ’ services and any relevant issues you might be having in relation to these services.
1.8.3 It is absolutely forbidden to contact our staff with offensive and impolite language, as well as malicious or damaging comments or replies to the reputation and image of the Company and the products and services offered by it, also through the media, social network or forum will not be accepted. Such violations will result in the immediate suspension of the betting account and any subsequent legal action that the Company intends to initiate for the protection of its rights.
1.8.4 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games or Services and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games or Services. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.